Generation Y attitudes towards E-ethics and Internet-related misbehaviours

被引:168
作者
Freestone, O [1 ]
Mitchell, VW [1 ]
机构
[1] City Univ London, Cass Business Sch, London EC1Y 8TZ, England
关键词
generation Y; internet; consumers; UK;
D O I
10.1007/s10551-004-1571-0
中图分类号
F [经济];
学科分类号
02 ;
摘要
Aberrant consumer behaviour costs firms millions of pounds a year, and the Internet has provided young techno-literate consumers with a new medium to exploit businesses. This paper addresses Internet related ethics and describes the ways in which young consumers misdemean on the Internet and their attitudes towards these. Using a sample of 219 generation Y consumers, the study identified 24 aberrant behaviours which grouped into five factors; illegal, questionable activities, hacking related, human Internet trade and downloading. Those perceived as least wrong were; "Downloading movie and music files from the Internet for free''. The consequences of these behaviours have implications for educators, consumer policy and marketers.
引用
收藏
页码:121 / 128
页数:8
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