Management of Human Resources Practices and the Impact on Growth of Organization's Performance

Human resource management is an important part of an organization. Since the early 1980s, human resource management has been defined as a process that includes all decisions and activities that affect the nature of the relationship between the organization and its employees (Beer et al., 1992). Over several decades, the field of human resource management (HRM) has attracted a great deal of attention among various disciplines because of its contribution and impact on issues within organizations. The concept of human resources and their management has evolved in recent years. Until a few years ago it was considered an innovation, today the treatment and management of human resources remains a sharp issue in organizations, whether private or public, because HRM practices are considered as among the most important competitive advantages of the organization. The level of HRM impact on organizational performance has been identified as a major research issue in the field of personnel / HRM (Becker, B., & Gerhart, B., 1996). As the first research results in this regard show that some human resource practices can have a positive effect on organizational performance, human resources (HR) are considered as the most valuable asset in an organization (Pfeffer, J., 1998). In this period human resource management was presented in four different ways. First, as a radically new approach to managing people, breaking away from the traditional personnel management approach, emphasizing technical skills and functions such as recruitment and selection, training, payroll management, and employee relations (Storey, J., 1989). In this study, we will theoretically analyze and prove in practice the impact of human resource management practices on the performance of the public organization. Therefore, the main focus of this study is the selection of a set of HR practices that are supposed to have a major impact on the performance of public administration and in particular the Albanian Customs Administration has been studied considering the role and importance of its maintenance and improvement of financial and economic indicators for our country. Due to the direct impact that the customs administration has on the performance of the Albanian economy and since the well-functioning or performance of this administration is often parallel to the functioning of the state, it explains the reason for its selection in this study.