Going online for health advice: Changes in usage and trust practices over the last five years

被引：76

作者：

Sillence, Elizabeth ^{[1
]}

Briggs, Pam

Harris, Peter

Fishwick, Lesley

机构：

[1] Northumbria Univ, Sch Psychol & Sports Sci, PACT Lab, Newcastle Upon Tyne NE1 8ST, Tyne & Wear, England

[2] Univ Sheffield, Dept Psychol, Ctr Res Social Attitudes, Sheffield S10 2TP, S Yorkshire, England

来源：

INTERACTING WITH COMPUTERS | 2007年 / 19卷 / 03期

基金：

英国经济与社会研究理事会;

关键词：

online advice; trust; credibility; questionnaire; Internet; health;

D O I：

10.1016/j.intcom.2006.10.002

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

In recent years the number of health related websites has increased dramatically and so have concerns regarding the quality of online information. The sheer volume of sites and the variety of information available have left health consumers potentially with greater choice but it is not clear whether these online changes are reflected in user behaviour. This study addresses whether users are becoming more proficient in searching for credible, high quality information and whether they are more demanding of the type of information being sought and less ready to trust online health advice. This paper describes changes in the use of the Internet for health advice over a five-year period. It compares findings from two large-scale online questionnaire studies undertaken in 2000 and 2005. Key changes and similarities in usage and trust practices are noted. The rise in unregulated sites is discussed in terms of patients "acting as scientists" using websites to test out theories regarding their health. The increasing importance of design issues is also highlighted and implications for website designers and content providers are presented. (c) 2006 Elsevier B.V. All rights reserved.

引用

页码：397 / 406

页数：10

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