The Virtual Care Experience of Patients Diagnosed With COVID-19

被引：24

作者：

Raffan, Freya ^{[1
]}

Anderson, Teresa ^{[2
]}

Sinclair, Tim ^{[2
]}

Shaw, Miranda ^{[1
]}

Amanatidis, Sue ^{[1
]}

Thapa, Rajip ^{[1
]}

Nilsson, Sarah Jane ^{[1
]}

Jagers, Dianna ^{[1
]}

Wilson, Andrew ^{[1
,3
]}

Haigh, Fiona ^{[4
]}

机构：

[1] Virtual Hosp, Sydney Local Hlth, Camperdown, NSW, Australia

[2] Sydney Local Hlth Dist, Camperdown, NSW, Australia

[3] Univ Sydney, Menzies Ctr Hlth Policy, Sydney, NSW, Australia

[4] Univ New South Wales, Ctr Hlth Equ, Res & Dev Unit, Sydney, NSW, Australia

来源：

JOURNAL OF PATIENT EXPERIENCE | 2021年 / 8卷

关键词：

patient feedback; patient satisfaction; patient expectations; COVID-19; telehealth; technology; access to care;

D O I：

10.1177/23743735211008310

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.

引用

页数：7

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