The Virtual Care Experience of Patients Diagnosed With COVID-19

被引:20
|
作者
Raffan, Freya [1 ]
Anderson, Teresa [2 ]
Sinclair, Tim [2 ]
Shaw, Miranda [1 ]
Amanatidis, Sue [1 ]
Thapa, Rajip [1 ]
Nilsson, Sarah Jane [1 ]
Jagers, Dianna [1 ]
Wilson, Andrew [1 ,3 ]
Haigh, Fiona [4 ]
机构
[1] Virtual Hosp, Sydney Local Hlth, Camperdown, NSW, Australia
[2] Sydney Local Hlth Dist, Camperdown, NSW, Australia
[3] Univ Sydney, Menzies Ctr Hlth Policy, Sydney, NSW, Australia
[4] Univ New South Wales, Ctr Hlth Equ, Res & Dev Unit, Sydney, NSW, Australia
来源
JOURNAL OF PATIENT EXPERIENCE | 2021年 / 8卷
关键词
patient feedback; patient satisfaction; patient expectations; COVID-19; telehealth; technology; access to care;
D O I
10.1177/23743735211008310
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Virtual models of care are seen as a sustainable solution to the growing demand for health care. This paper analyses the experience of virtual care among patients diagnosed with COVID-19 in home isolation or health hotel quarantine using a patient-reported experience questionnaire. Results found that patients respond well to virtual models of care during a pandemic. Lessons learned can inform future developments of virtual care models.
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页数:7
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