An Exploratory Study of Service Delivery Innovation Among Government Employees

被引：0

作者：

Ledimo, Ophillia ^{[1
]}

Martins, Nico ^{[2
]}

机构：

[1] Univ S Africa, Dept Ind & Organisat Psychol, ZA-0001 Pretoria, South Africa

[2] Univ S Africa, ZA-0001 Pretoria, South Africa

来源：

PROCEEDINGS OF THE 10TH EUROPEAN CONFERENCE ON INNOVATION AND ENTREPRENEURSHIP (ECIE 2015) | 2015年

关键词：

service delivery; government; innovation; IMPACT;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Innovation has become prominent within the leadership literature as an underlying and important aspect of service delivery. This study set out to determine the nature of service delivery innovation among employees of a South African government department, using a sample of 289 participants. Statistical analysis was conducted to analyse the data which indicate that innovation is an important aspect of service delivery. This study suggests that to enhance service delivery employees should be encouraged to be innovative. The implications of the findings are discussed and recommendations for future research are made.

引用

页码：408 / 414

页数：7

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