A meta-analysis of IT continuance: An evaluation of the expectation-confirmation model

被引：69
|
作者：
Ambalov, Igor A. [1 ]
机构：
[1] Assumption Univ, Vincent Mary Sch Sci & Technol, Bangkok, Thailand
来源：
TELEMATICS AND INFORMATICS | 2018年 / 35卷 / 06期
关键词：
INFORMATION-SYSTEMS CONTINUANCE; SELF-IMAGE CONGRUITY; CORRELATION-COEFFICIENTS; TECHNOLOGY CONTINUANCE; CREDIBILITY INTERVALS; ADOPTION BEHAVIOR; USER ACCEPTANCE; SERVICE USERS; INTENTION; EXTENSION;
D O I：
10.1016/j.tele.2018.03.016
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Research on information technology (IT) continuance has gained considerable momentum in the recent years. The expectation-confirmation model of IT continuance has been applied across different contexts to explain users' continuance intentions and behaviors. While many empirical findings support the model's hypotheses, still, there are others that do not. This meta-analysis used aggregated data extracted from 51 primary studies to investigate the strength of the model relationships and determine their validity. The study lends support for all of the relationships, finds evidence to suggest the presence of moderators, and offers directions for future research.
引用
收藏
页码：1561 / 1571
页数：11
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