A conceptual framework to validate new features of corporate software, including client stakeholders

This research for the practice of the full article presents the corporate systems - Enterprise Resource Planning (ERP) - that are necessary to meet the administrative demands of the sectors of an organization, such as production, finance, accounting, sales, purchasing, strategic monitoring, among others. In order to serve the organization, an implanted ERP system can add new functionality and, in this evolutionary activity, validation can be complex and eminent, since a single business rule may require the cooperation of many stakeholders and their sectors. The validation of ERP's new features is necessary for maintaining their effectiveness. This work proposes a conceptual framework to allow professionals to validate a new business rule inserted in a functioning ERP system. To achieve this goal, it was in the main concepts of software engineering. The conceptual framework proposes to mitigate noise in the communication between the main actors in the deployment process - user and developer, resulting in delay, erroneous interpretations of requirements and indirect responsibilities, so that these factors influenced the deployment time, allowing for a significant impact improvement in future projects. The conceptual framework was composed from a case study in a Medium Organization. The ERP evolution process presents specific management challenges in relation to processes, people, products and technology.