Manufacturer perceptions of the consequences of task and emotional conflict within domestic channels of distribution

被引：20

作者：

Rose, Gregory M.

Shoham, Aviv

Neill, Stern

Ruvio, Ayalla

机构：

[1] Univ Washington, Milgard Sch Business, Tacoma, WA 98402 USA

[2] Univ Haifa, Grad Sch Business, IL-31905 Haifa, Israel

[3] Univ Haifa, Grad Sch Management, IL-31905 Haifa, Israel

来源：

JOURNAL OF BUSINESS RESEARCH | 2007年 / 60卷 / 04期

关键词：

channels; distribution; conflict; performance;

D O I：

10.1016/j.jbusres.2006.11.007

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study examines manufacturer' perceptions of task and emotional conflict in domestic channels of distribution. Both are expected to depend on three antecedents (centralization, esprit de corps, and communication barriers) and to affect performance relative to competitors and manufacturer's satisfaction directly and indirectly through strategy quality. The results support a positive link between task and emotional conflict and the deleterious effect of emotional conflict on satisfaction and performance. (C) 2006 Elsevier Inc. All rights reserved.

引用

页码：296 / 304

页数：9

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