Regulating service quality: A survey

被引：91

作者：

Sappington, DEM ^{[1
]}

机构：

[1] Univ Florida, Dept Econ, Gainesville, FL 32611 USA

来源：

JOURNAL OF REGULATORY ECONOMICS | 2005年 / 27卷 / 02期

关键词：

service quality; regulation;

D O I：

10.1007/s11149-004-5341-9

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This article reviews the major insights of the economics literature regarding the design of service quality regulation in public utility industries. The focus is on generic service quality issues of primary relevance in the industries, which include the electricity, telecommunications, and water industries. The instruments that public utility regulators commonly employ and the manner in which the regulators employ the instruments to secure desirable levels of service quality are emphasized.

引用

页码：123 / 154

页数：32

共 130 条

[1] Entry under asymmetric regulation [J].