Human factors and ergonomics systems approach to the COVID-19 healthcare crisis

被引：27

作者：

Carayon, Pascale ^{[1
,2
]}

Perry, Shawna ^{[3
,4
]}

机构：

[1] Univ Wisconsin, Dept Ind & Syst Engn, Coll Engn, 3126 Engn Ctr Bldg,1550 Engn Dr, Madison, WI 53705 USA

[2] Univ Wisconsin, Wisconsin Inst Healthcare Syst Engn, 3126 Engn Ctr Bldg,1550 Engn Dr, Madison, WI 53705 USA

[3] Univ Florida, Emergency Med, 655 8th St W, Jacksonville, FL 32209 USA

[4] Univ Wisconsin Madison, Coll Med, Coll Engn, Ctr Qual & Prod Improvement CPQI, 655 8th St W, Jacksonville, FL 32209 USA

来源：

INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE | 2021年 / 33卷

关键词：

human factors; ergonomics; workforce and workload; systems approach; resilience; patient safety; COVID-19;

D O I：

10.1093/intqhc/mzaa109

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

A human factors and ergonomics (HFE) systems approach offers a model for adjusting work systems and care processes in response to a healthcare crisis such as COVID-19. Using the Systems Engineering Initiative for Patient Safety (SEIPS) model of work system and patient safety, we describe various work system barriers and facilitators experienced by healthcare workers during the COVID-19 crisis. We propose a set of five principles based on this HFE systems approach related to novel pandemic: (i) deferring to local expertise, (ii) facilitating adaptive behaviors, (iii) enhancing interactions between system elements and levels along the patient journey, (iv) re-purposing existing processes and (v) encouraging dynamic continuous learning.

引用

页码：1 / 3

页数：3

共 10 条

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