QUALITY MANAGEMENT APPLIED IN INFORMATION SYSTEMS

The paper aims to present in a pragmatic way several theoretical and practical aspects regarding the place and role of managerial evolutions of integrated information systems in information systems within a public organization providing services to citizens. This scientific paper presents a possibility of the managerial evolutions of the quality regarding the information systems in the public organizations based on knowledge. For an overview, general aspects of the computer system versus the information system were presented, trying to point out the place of each one within an organization. Next, a brief presentation was made about the IT system in a public organization. In the last part, a point of view was presented on the typology of information systems within public organizations providing services to citizens, making a classification of information systems implemented in organizations by grouping into two categories: support systems for operational processes and support systems for management. This classification highlighted the main roles of each category of information systems in the management of an organization.