INCORPATING TECHNOLOGY TO IMPROVE SERVICE QUALITY AND CUSTOMER SATISFACTION IN HEALTHCARE, INSIGHT FROM MALASIYA

被引:0
作者
Chung, Bei Yan [1 ]
Turner, Jason James [2 ]
Sharif, Saeed Pahlevan [3 ]
机构
[1] Taylors Univ, Subang Jaya, Malaysia
[2] Asia Pacific Univ Technol & Innovat, Kuala Lumpur, Malaysia
[3] Taylors Univ, Fac Business & Law, Subang Jaya, Malaysia
关键词
healthcare; customer service experience; customer satisfaction; technology; PATIENT SATISFACTION; BEHAVIORAL INTENTIONS; HOSPITALS; MODEL; DISCONFIRMATION; PERFORMANCE; EVOLUTION; COUNTRIES; ADOPTION; SYSTEMS;
D O I
10.9756/INT-JECSE/V14I3.794
中图分类号
G76 [特殊教育];
学科分类号
040109 ;
摘要
The purpose of this particular research will be to check out, from your sights of numerous stakeholders, the web link among customer support experience as well as the increasing utilization of technologies within the healthcare business. A study around the partnership in between applying technological innovation plus individual joy in addition to support exposed an excellent partnership involving 118 individual individuals and even twenty-eight medical center employees. Individuals, however, considered there ought to be a runner element towards the patient-medical personnel connection, especially while carrying out analysis in addition restorative procedures within the individual. Age group must have been an important element in the choice of the particular sufferers in order to connect to technologies to be able to reached their own individual functions. With regards to contributing to understanding, this specific study helps policymakers as well as clinic managers inside improving guidelines additionally building ways of improve affected person fulfillment and also support high quality due to technical developments within health care through Malaysia together with Parts of asia, and a lot more.
引用
收藏
页码:6251 / 6264
页数:14
相关论文
共 127 条
[1]  
Abu Bakar NA, 2017, PROC INT CONF COMP, P636
[2]  
Adamy J, 2012, WALL STREET J
[3]   User Acceptance of Health Information Technology (HIT) in Developing Countries: A Conceptual Model [J].
Ahlan, Abd Rahman ;
Ahmad, Barroon Isma'eel .
CENTERIS 2014 - CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS / PROJMAN 2014 - INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT / HCIST 2014 - INTERNATIONAL CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, 2014, 16 :1287-1296
[4]   Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL [J].
Al-Neyadi, Hamda S. ;
Abdallah, Salam ;
Malik, Mohsin .
INTERNATIONAL JOURNAL OF HEALTHCARE MANAGEMENT, 2018, 11 (02) :96-105
[5]   An Exploratory Study of Home Healthcare Robots Adoption Applying the UTAUT Model [J].
Alaiad, Ahmad ;
Zhou, Lina ;
Koru, Gunes .
INTERNATIONAL JOURNAL OF HEALTHCARE INFORMATION SYSTEMS AND INFORMATICS, 2014, 9 (04) :44-59
[6]   Linking Service Quality, Patients' Satisfaction and Behavioral Intentions: An investigation on Private Healthcare in Malaysia [J].
Aliman, Nor Khasimah ;
Mohamad, Wan Normila .
IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY, 2016, 224 :141-148
[7]  
Alrubaiee L., 2011, International Journal of Marketing Studies, V3, P103, DOI DOI 10.5539/IJMS.V3N1P103
[8]  
Amole B.B., 2015, Economics Management Innovation, V7, P3
[9]  
[Anonymous], 2019, Industrial Crop Statistics Malaysia 2018
[10]  
[Anonymous], 2012, Information Management and Business Review