Contactless Payments through E-wallets on Mobile Devices in the Context of Covid 19 at VietNam

This paper examines factors affecting the usefulness and behavioral intention to use E-Wallet on mobile devices in the context of Covid-19 pandemic in Vietnam. Under the social distancing policy adopted by the Government, it is necessary to reduce cash payment activities. The researcher investigates 5 factors to enhance behavioral intention to use E-Wallet, including Perceived Ease of Use, Perceived Usefulness, Convenience, Security and Privacy, and Social Influence. Also, Perceived Usefulness is considered a crucial factor in stimulating new users to use E-Wallet payment on mobile devices. Using SEM method, the researcher analyzes data collected from users with payment activities in the Covid-19 pandemic. The result illustrates a positive correlation of examined factors with Perceived Usefulness and Behavioral Intention. Whereas Social Influence strongly affects Behavioral Intention, Security and Privacy does not show a statistically significant relationship with it. Nevertheless, Security and Privacy has the strongest impact on the enhancement of the usefulness to users. From these results, the researcher discusses administrative implications to improve Perceived Usefulness and Behavioral Intention of users in Vietnam.