The Research of Evaluation and Index System based on IT Enterprise Service Capability

被引：0
|
作者：
Fang, Zhiyuan [1 ]
Zhao, Lin [1 ]
Shao, Zixuan [1 ]
机构：
[1] Sun Yat Sen Univ, Sch Business, Guangzhou 510275, Guangdong, Peoples R China
来源：
ICEBE 2009: IEEE INTERNATIONAL CONFERENCE ON E-BUSINESS ENGINEERING, PROCEEDINGS | 2009年
关键词：
IT enterprise; service capability; evaluation system;
D O I：
10.1109/ICEBE.2009.86
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
With SSME proposed by IBM, It gradually becomes the hot spot about the IT service research. Through to ITIL, CMM, service quality and the set-vice productivity theory research, the article proposed the IT service capability idea, set up IT enterprise service capability evaluation system and analyze it, finally prospected the future researches.
引用
收藏
页码：541 / 544
页数：4
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