Measuring Patient Experience As A Strategy For Improving Primary Care

被引：221

作者：

Browne, Katherine ^{[1
]}

Roseman, Deborah

Shaller, Dale ^{[2
]}

Edgman-Levitan, Susan ^{[3
]}

机构：

[1] George Washington Univ, Dept Hlth Policy, Ctr Hlth Care Qual, Washington, DC 20052 USA

[2] Shaller Consulting, Stillwater, MN USA

[3] Massachusetts Gen Hosp, John D Stoeckle Ctr Primary Care Innovat, Boston, MA 02114 USA

来源：

HEALTH AFFAIRS | 2010年 / 29卷 / 05期

关键词：

MEDICAID MANAGED CARE; PSYCHOMETRIC PROPERTIES; HEALTH PLANS; VOLUNTARY DISENROLLMENT; CONSUMER ASSESSMENT; PHYSICIANS; OUTCOMES; QUALITY; CAHPS(R); ASSESSMENTS;

D O I：

10.1377/hlthaff.2010.0238

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Patients value the interpersonal aspects of their health care experiences. However, faced with multiple resource demands, primary care practices may question the value of collecting and acting upon survey data that measure patients' experiences of care. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) suite of surveys and quality improvement tools supports the systematic collection of data on patient experience. Collecting and reporting CAHPS data can improve patients' experiences, along with producing tangible benefits to primary care practices and the health care system. We also argue that the use of patient experience information can be an important strategy for transforming practices as well as to drive overall system transformation.

引用

页码：921 / 925

页数：5

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