Setting up a performance benchmarking network

Industry is faced with the challenge of adopting best practice in business processes. To identify best practice it is necessary to measure the performance of business processes in enterprises. The ENAPS project seeks to accomplish this through setting up a performance benchmarking network to span all European countries. This paper describes the three-stage process used in ENAPS: (1)identifying dimensions of performance; (2) defining generic business processes and subprocesses; and (3) defining performance indicators for each process and sub-processs along each dimension of measurement. A European-wide network has been established to apply the performance benchmarking methodology. The set-up and functioning of the network is outlined. Finally, the communications architecture necessary to implement such a methodology is described. The paper outlines a feasible approach for setting up a performance benchmarking network either on a regional, national or international level.