Analysis of the Factors influencing Sustainable Development in the Insurance Industry

This study aims to explore and establish the dimensions of corporate social responsibility (CSR) and guidelines for the sustainable development of business in the insurance industry in Taiwan. An, investigation and analysis is conducted using the fuzzy Delphi method (FDM) and Analytic Hierarchy Process (AHP) to obtain the dimensions of CSR and the importance ranking of sustainable development of business in the insurance industry in Taiwan. The results of this study show that the dimension of managerial practices' is the most significant, followed by social practices' and environmental practices'. In terms of the importance of criteria for sustainable development, the top five are information disclosure', corporate strategies and commitments', climate change, legal compliance', and environment management'. This study expects to offer reference indicators to the insurance industry in Taiwan to promote sustainable development, and facilitate insurance companies to achieve the goal of sustainable development by promoting their CSR. Copyright (c) 2018 John Wiley & Sons, Ltd and ERP Environment