Modeling service-seeking behavior in an academic library: A methodology and its application

被引：5

作者：

Heine, M ^{[1
]}

Winkworth, I ^{[1
]}

Ray, K ^{[1
]}

机构：

[1] Northumbria Univ, Sch Informat Studies, Postgrad Res Programme, Newcastle Upon Tyne NE1 8ST, Tyne & Wear, England

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 2000年 / 26卷 / 04期

关键词：

D O I：

10.1016/S0099-1333(00)00113-0

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The modern library is an ensemble of information services. The ways that its users choose and move between its services can be investigated and the picture so obtained complements that obtained from surveys on the effectiveness of individual services.

引用

页码：233 / 247

页数：15

共 19 条

[1]

*AD HOC GROUP PERF, 1995, EFF AC LIBR FRAM EV

[2]

BROPHY P, 1997, MANAGEMENT INFORMATI, P1

[3] Service quality and customer satisfaction: An assessment and future directions [J].