Applying System Dynamics to Foster Organizational Change, Accountability and Performance in the Public Sector: A Case-Based Italian Perspective

被引：25

作者：

Bianchi, Carmine ^{[1
]}

Bivona, Enzo ^{[1
]}

Cognata, Antonio ^{[1
,2
]}

Ferrara, Pietro ^{[3
]}

Landi, Tiziana ^{[4
]}

Ricci, Paolo ^{[4
]}

机构：

[1] Univ Palermo, Palermo, Italy

[2] Massimo Theatre, Palermo, Italy

[3] UPMC, Ismett Hosp, Palermo, Italy

[4] Univ Benevento, Benevento, Italy

来源：

SYSTEMS RESEARCH AND BEHAVIORAL SCIENCE | 2010年 / 27卷 / 04期

关键词：

public management; accountability; performance measurement; balanced scorecard; system dynamics;

D O I：

10.1002/sres.1042

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute. Copyright (C) 2010 John Wiley & Sons, Ltd.

引用

页码：395 / 420

页数：26

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