Mobile access to process knowledge: An agent-based approach

This paper discusses a methodology and its enabling technology using mobile devices and process workflow roles to bring work relevant information directly to users' fingertips. We present one complete solution for knowledge management in the process industry. The proposed solution is accessed from mobile devices and combines a state-of-the-art enterprise knowledge server with a multi-agent system. After a short introduction of the technologies as well as an architecture sketch, three different scenarios in an aluminium production setting are presented. The goal of the presented system is to contribute to knowledge sharing on all levels of the organization.