Research on Dynamic Evaluation Model of Customer Satisfaction Based on Correlation Analysis

被引：0

作者：

Li Min ^{[1
]}

Pang Xuesheng ^{[1
]}

机构：

[1] ShanDong Univ Technol, Sch Management Sci, Jinan 255049, Peoples R China

来源：

COMPREHENSIVE EVALUATION OF ECONOMY AND SOCIETY WITH STATISTICAL SCIENCE | 2009年

关键词：

Customer Satisfaction; Evaluation Model; Index System; Correlation Analysis;

D O I：

暂无

中图分类号：

F3 [农业经济];

学科分类号：

0202 ; 020205 ; 1203 ;

摘要：

This article analyses the factors that influence customer satisfaction, and construct the evaluation index system for it based on the evaluation model of customer satisfaction, at last, dynamic evaluation model is realized by applying correlation analysis method.

引用

页码：802 / 806

页数：5

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