Research on Dynamic Evaluation Model of Customer Satisfaction Based on Correlation Analysis

被引：0
|
作者：
Li Min [1 ]
Pang Xuesheng [1 ]
机构：
[1] ShanDong Univ Technol, Sch Management Sci, Jinan 255049, Peoples R China
来源：
COMPREHENSIVE EVALUATION OF ECONOMY AND SOCIETY WITH STATISTICAL SCIENCE | 2009年
关键词：
Customer Satisfaction; Evaluation Model; Index System; Correlation Analysis;
D O I：
暂无
中图分类号：
F3 [农业经济];
学科分类号：
0202 ; 020205 ; 1203 ;
摘要：
This article analyses the factors that influence customer satisfaction, and construct the evaluation index system for it based on the evaluation model of customer satisfaction, at last, dynamic evaluation model is realized by applying correlation analysis method.
引用
收藏
页码：802 / 806
页数：5
相关论文
共 50 条
  • [1] Research on Customer Satisfaction Based on Multidimensional Analysis
    Mu, Rui
    Zheng, Yujie
    Zhang, Kairui
    Zhang, Yufeng
    INTERNATIONAL JOURNAL OF COMPUTATIONAL INTELLIGENCE SYSTEMS, 2021, 14 (01) : 605 - 616
  • [2] Research of Supplier Fuzzy Evaluation Based on Customer Satisfaction
    Jiao, Minghai
    Hong, Xueying
    Yan, Ping
    Ren, Long
    2011 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT (IEEM), 2011, : 1770 - 1774
  • [3] Research on Evaluation Method of E- commerce Customer Satisfaction Based on Cloud Model
    Tao, Limin
    Liang, Xikun
    INFORMATION TECHNOLOGY APPLICATIONS IN INDUSTRY II, PTS 1-4, 2013, 411-414 : 2258 - 2264
  • [4] Research on customer satisfaction evaluation based on customer experience chain for telecom enterprises
    Wang Yanhui
    Han Fengwu
    PROCEEDINGS OF THE EIGHTH WEST LAKE INTERNATIONAL CONFERENCE ON SMB, 2006, : 1599 - 1603
  • [5] Research of electricity customer, satisfaction evaluation based on service blueprint
    Liu Bao-hua
    Zhang Ting
    Zhou Wen-yu
    Chen Xiao-liang
    2007 INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-15, 2007, : 3168 - +
  • [6] Research on Enterprise Quality Cost Model Based on Customer Satisfaction
    Li, Chunli
    Lu, Husheng
    2015 3rd International Conference on Education Reform and Management Innovation (ERMI 2015), Pt 1, 2015, 78 : 177 - 181
  • [7] Research for a Reliability Model on Customer Satisfaction
    Wu Wei-dong
    Wang Hai-yu
    PROCEEDINGS OF 2009 INTERNATIONAL CONFERENCE OF MANAGEMENT ENGINEERING AND INFORMATION TECHNOLOGY, VOLS 1 AND 2, 2009, : 824 - 827
  • [8] Customer Satisfaction Evaluation Model of E-commerce Website based on Tensor Analysis
    Yi, Weiming
    Dong, Peiwu
    Wang, Jing
    PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ON E-BUSINESS, MANAGEMENT AND ECONOMICS (ICEME 2017), 2015, : 6 - 10
  • [9] Model and Method of the Evaluation on Customer Satisfaction Index for Trades Correlation in Traffic Industry
    Hu Qiguo
    Zhang Peng
    Zhang Furen
    PROCEEDINGS OF THE 5TH INTERNATIONAL CONFERENCE ON INNOVATION & MANAGEMENT, VOLS I AND II, 2008, : 1729 - 1735
  • [10] Research on customer satisfaction model and customer satisfaction strategy of real estate enterprises
    Qi, YJ
    Bai, ZL
    Wang, H
    Proceedings of 2005 International Conference on Construction & Real Estate Management, Vols 1 and 2: CHALLENGE OF INNOVATION IN CONSTRUCTION AND REAL ESTATE, 2005, : 1123 - 1126
12345