WhatsApp and false information: a value-oriented evaluation

被引：0

作者：

Puska, Alisson ^{[1
]}

Baroni, Luiz Adolpho ^{[1
]}

Canal, Maira Codo ^{[1
]}

Piccolo, Lara S. G. ^{[2
]}

Pereira, Roberto ^{[1
]}

机构：

[1] Univ Fed Parana, Curitiba, Parana, Brazil

[2] Open Univ, Milton Keynes, Bucks, England

来源：

IHC 2020: PROCEEDINGS OF THE 19TH BRAZILIAN SYMPOSIUM ON HUMAN FACTORS IN COMPUTING SYSTEMS | 2020年

关键词：

WhatsApp; False Information; Value-Oriented Evaluation; Fake News; DESIGN;

D O I：

10.1145/3424953.3426638

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Disseminated mainly through social media, online false information has triggered alarming negative impact on all aspects of life including politics, science, and education. In Brazil, WhatsApp has been pointed out as one of the main vehicles for disseminating false information, reaching millions of people all across the country. This paper presents an evaluation on WhatsApp with a values-oriented approach to investigate what aspects of this platform contributed to the false information spread in Brazil. The evaluation was conducted with 6 WhatsApp heavy users in a 2-hour session, identifying 16 different problems. Results revealed aspects of the technical infrastructure and user interface that influence the way different stakeholders can use the tool to promote false information. Finally, the paper presents prospective paths for improvements on the platform and possible ways to deal with the identified problems.

引用

页数：10

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