Self-control, keeping track, responsibility

被引:18
作者
Rot, G [1 ]
机构
[1] UPR CNRS 710, CSO, F-75007 Paris, France
关键词
quality controls; self-control; autonomy; responsibility; standardization;
D O I
10.3406/sotra.1998.1307
中图分类号
C91 [社会学];
学科分类号
030301 ; 1204 ;
摘要
Nowadays, self-control has become an instrument in total quality strategies. But this case study of assembly workshops in a French automobile factory shows how hard it is to apply such a principle. Self-control combines two potentially contradictory activities: the tracking (i.e. recording) of all faults reported by operatives and each operative's responsibility for quality control. As a means for bringing pressure to bear on services and persons, tracking helps to make up for human and technical short-comings. But it raises problems when persons are held responsible. During incidents for example operators - in order to avoid accusations they feel to be unfounded or stigmatic - know how to get around formal channels so as to maintain the quality of production either by solving problems themselves or by obtaining unreported outside help.
引用
收藏
页码:5 / 20
页数:16
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