An Initial Framework for Interactive Health Portals; Using Actor Network Theory

被引：0

作者：

Foroutani, Saman ^{[1
]}

Iahad, Noorminshah A. ^{[1
]}

Rahman, Azizah Abdul ^{[1
]}

机构：

[1] Univ Technol Malaysia, Fac Comp, Johor Baharu, Malaysia

来源：

2013 INTERNATIONAL CONFERENCE ON RESEARCH AND INNOVATION IN INFORMATION SYSTEMS (ICRIIS) | 2013年

关键词：

Interactive health portal; e-service qualirt; Actor Network Theory; Attraction; Trust; Loyalty; E-SERVICE QUALITY; CUSTOMER SATISFACTION; USABILITY; LOYALTY; TRUST;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Today, the interaction between patients and Interactive Health Portals (IHPs) is one of the hot topics of e-health domains. Online health care providers try to improve the quality of their online services to increase patients' attraction, trust and loyalty. Dimensions of e-service quality (e-SQ) in Interactive Health Portals (IHPs) are usually deployed in a heterogonous network where both human and non-human actors are equally important. Prior research on patients' attraction, trust and loyalty indicates that dimensions of e-SQ are merely technical. However, due to socio-technical reasons, social aspects of these dimensions are inevitable. Therefore, this research is aimed at evaluating the relevancy of Actor Network Theory in the e-SQ context, and accordingly proposing a new theoretical framework for IHPs.

引用

页码：475 / 480

页数：6

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