Smartphone's Application Adoption Benefits Using Mobile Hotel Reservation System (MHRS) among 3 to 5-star City hotels in Malaysia

被引：20
作者：
Anuar, Jazira [1 ]
Musa, Mushaireen [1 ]
Khalid, Khazainah [1 ]
机构：
[1] Univ Teknol MARA, Fac Hotel & Tourism Managementt, Terengganu, Malaysia
来源：
4TH INTERNATIONAL CONFERENCE ON MARKETING AND RETAILING 2013 (INCOMAR 2013) | 2014年 / 130卷
关键词：
Malaysian 3-5 star city hotels; hotel executives; Smartphone's Application; benefits;
D O I：
10.1016/j.sbspro.2014.04.064
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The explosion of technology in hotel industry has promoted the appearance of adoption of Smartphone's Application as part of hotels new marketing strategy. Hotels annually spend a huge portion of investment on maintaining this Smartphone's application benefits to their guests but the application is still questionable, probably due to the application is still new in Malaysia. Thus, the benefits of Smartphone's Application should be carefully designed by hoteliers in acquiring new as well as existing guests to their hotel. This study draws on in-depth interviews of 12 hotel executives from either Marketing or Information Technology (IT) department to investigate the benefit structures of this Smartphone's application of each hotel. It aims to compare and analyze the taxonomical benefits of the Smartphone's application offered by six (6) hotels ranging from 3 to 5 star city hotels in Malaysia. The recorded tapes and transcripts derived from the interviews were repeatedly reviewed, coded and summarized into categories. (C) 2014 Published by Elsevier Ltd.
引用
收藏
页码：552 / 557
页数：6
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