A patient-centered approach to breaking bad news: Communication guidelines for health care providers

被引：40
作者：
Sparks, Lisa
Villagran, Melinda M.
Parker-Raley, Jessica
Cunningham, Cory B.
机构：
[1] Chapman Univ, Dept Commun Studies, Orange, CA 92866 USA
[2] George Mason Univ, Fairfax, VA 22030 USA
[3] Univ Oklahoma, Norman, OK 73019 USA
来源：
JOURNAL OF APPLIED COMMUNICATION RESEARCH | 2007年 / 35卷 / 02期
关键词：
health communication; patient-provider relationship; physician-patient; consumer-provider; breaking bad news; bedside manner; PHYSICIAN COMMUNICATION; PREFERENCES; INFORMATION; ENCOUNTERS; DOCTORS; QUALITY; GENDER; IMPACT; DEATH; RISK;
D O I：
10.1080/00909880701262997
中图分类号：
G2 [信息与知识传播];
学科分类号：
05 ; 0503 ;
摘要：
This investigation takes a patient-centered approach to examining strategies physicians use to deliver bad news to patients. Qualitative data were obtained from 68 patients who had received a message they perceived as negative information from a health care provider. Through grounded theory methodology, patient accounts were examined to reveal four provider strategies for breaking bad news. This investigation underscores the importance of using effective communication strategies to achieve patient satisfaction and compliance.
引用
收藏
页码：177 / 196
页数：20
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