Critical analysis of technology acceptance approaches: From usability to human-technology-organization symbiosis

This article proposes a criticism of the concept of technology acceptance. Starting from a distinction between operational and social acceptance, the authors present an overview of the concepts and notions associated to the paradigm of technology acceptance. Then, they criticize the paradigm and propose the idea that human and technologies are connected by interactions that are so narrow that one can refer to human-machine symbiosis, as Licklider (1960) suggested. The first part of the paper is devoted to the various ergonomic aspects of the operational acceptance (usability, ergonomic criteria, model of the interaction) while the second part addresses the psychosocial aspects of acceptance (Technology Acceptance Model, User Information Satisfaction Theory, Expectancy Disconfirmation Theory, Agile Organizational Development...). The idea behind the authors' point of view is that technology must not inevitably be thought of as a foreign thing that the human must accept or refuse. From a metaphorical point of view, technology is more and more part of ourselves and behaves like a symbiont. From the time human and technologies start to form coherent and linked units, the relation between human, technology and organization can be apprehended according to a symbiotic approach which considers that human and technologies are connected by strong dependent relationships. In short, this article proposes to consider that the concept of symbiosis is more capable to explain the relationships of human with technology than the acceptance concept. (C) 2009 Elsevier Masson SAS. All rights reserved.