Understanding E-Commerce Consumers' Repeat Purchase Intention: The Role of Trust Transfer and the Moderating Effect of Neuroticism
被引:25
作者:
Jeon, Hyeon Gyu
论文数: 0引用数: 0
h-index: 0
机构:
Sungkyunkwan Univ, SKK Business Sch, Seoul, South KoreaSungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
Jeon, Hyeon Gyu
[1
]
Kim, Cheong
论文数: 0引用数: 0
h-index: 0
机构:
Sungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
Airports Council Int World, Econ Dept, Montreal, PQ, CanadaSungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
Kim, Cheong
[1
,2
]
Lee, Jungwoo
论文数: 0引用数: 0
h-index: 0
机构:
Sungkyunkwan Univ, SKK Business Sch, Seoul, South KoreaSungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
Lee, Jungwoo
[1
]
Lee, Kun Chang
论文数: 0引用数: 0
h-index: 0
机构:
Sungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
Sungkyunkwan Univ, Samsung Adv Inst Hlth Sci & Technol, Dept Hlth Sci & Technol, Seoul, South KoreaSungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
Lee, Kun Chang
[1
,3
]
机构:
[1] Sungkyunkwan Univ, SKK Business Sch, Seoul, South Korea
[2] Airports Council Int World, Econ Dept, Montreal, PQ, Canada
[3] Sungkyunkwan Univ, Samsung Adv Inst Hlth Sci & Technol, Dept Hlth Sci & Technol, Seoul, South Korea
The dominant position of e-commerce is especially being articulated in the retailing industry once again due to several constraints that the world faces in the COVID-19 pandemic era. In this regard, this study explores the significant role of trust transfer (from offline to online) and the moderating effect of consumers' neurotic traits in the framework of trust-satisfaction-repurchase intention in the e-commerce context based on a survey with 406 Korean e-commerce consumers. Moreover, a prediction-oriented segmentation (POS) technique combined with structural equation models (SEM) was utilized to reveal consumers' probable hidden heterogeneous characteristics. The outcomes of the global model SEM analysis indicate that offline-online trust transference occurs in e-commerce, and the conveyed trust significantly influences satisfaction and consumers' repeat purchase intention through satisfaction. Neuroticism also has significant positive effects on trust transfer in the global model. However, results in three subgroups generated by POS show heterogeneous characteristics that considerably differed from the global model test results. The implications from this study will be beneficial to field practitioners in the e-commerce industry in addressing the importance of trust transfer, negative neurotic traits as well as heterogeneous aspects of consumers.
机构:
Univ Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, SpainUniv Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, Spain
Arenas-Gaitan, Jorge
;
Villarejo Ramos, A. Francisco
论文数: 0引用数: 0
h-index: 0
机构:
Univ Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, SpainUniv Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, Spain
Villarejo Ramos, A. Francisco
;
Peral-Peral, Begona
论文数: 0引用数: 0
h-index: 0
机构:
Univ Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, SpainUniv Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, Spain
机构:
Texas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USATexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
Badrinarayanan, Vishag
;
Becerra, Enrique P.
论文数: 0引用数: 0
h-index: 0
机构:
Texas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USATexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
Becerra, Enrique P.
;
Kim, Chung-Hyun
论文数: 0引用数: 0
h-index: 0
机构:
Sogang Univ, Grad Sch Media Commun, Seoul, South KoreaTexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
Kim, Chung-Hyun
;
Madhavaram, Sreedhar
论文数: 0引用数: 0
h-index: 0
机构:
Cleveland State Univ, Nance Coll Business Adm, Cleveland, OH 44115 USATexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
机构:
Univ Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USAUniv Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USA
Bai, Billy
;
Law, Rob
论文数: 0引用数: 0
h-index: 0
机构:
Hong Kong Polytech Univ, Sch Hotel & Tourism Management, Hong Kong, Hong Kong, Peoples R ChinaUniv Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USA
Law, Rob
;
Wen, Ivan
论文数: 0引用数: 0
h-index: 0
机构:
Univ Hawaii Manoa, Sch Travel Ind Management, Honolulu, HI 96822 USAUniv Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USA
机构:
Mississippi State Univ, Dept Management & Informat Syst, Starkville, MS USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
Barnett, Tim
;
Pearson, Allison W.
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Management & Informat Syst, Starkville, MS USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
Pearson, Allison W.
;
Pearson, Rodney
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Management & Informat Syst, Starkville, MS USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
Pearson, Rodney
;
Kellermanns, Franz W.
论文数: 0引用数: 0
h-index: 0
机构:
Univ N Carolina, Belk Coll Business, Management, Charlotte, NC 28223 USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
机构:
Kyung Hee Cyber Univ, Sch Business, Seoul 110745, South KoreaKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Bock, Gee-Woo
;
Lee, Jumin
论文数: 0引用数: 0
h-index: 0
机构:
Kyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Kyung Hee Cyber Univ, Sch Business, Seoul 110745, South KoreaKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Lee, Jumin
;
Kuan, Huei-Huang
论文数: 0引用数: 0
h-index: 0
机构:
Infocomm Dev Author Singapore IDA, Mapletree Business City 117438, SingaporeKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Kuan, Huei-Huang
;
Kim, Jong-Hyun
论文数: 0引用数: 0
h-index: 0
机构:
Sungkyunkwan Univ, Sch Business, Seoul 110745, South KoreaKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
机构:
Univ Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, SpainUniv Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, Spain
Arenas-Gaitan, Jorge
;
Villarejo Ramos, A. Francisco
论文数: 0引用数: 0
h-index: 0
机构:
Univ Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, SpainUniv Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, Spain
Villarejo Ramos, A. Francisco
;
Peral-Peral, Begona
论文数: 0引用数: 0
h-index: 0
机构:
Univ Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, SpainUniv Seville, Fac Econ & Business Sci, Dept Business Adm & Mkt, Seville, Spain
机构:
Texas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USATexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
Badrinarayanan, Vishag
;
Becerra, Enrique P.
论文数: 0引用数: 0
h-index: 0
机构:
Texas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USATexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
Becerra, Enrique P.
;
Kim, Chung-Hyun
论文数: 0引用数: 0
h-index: 0
机构:
Sogang Univ, Grad Sch Media Commun, Seoul, South KoreaTexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
Kim, Chung-Hyun
;
Madhavaram, Sreedhar
论文数: 0引用数: 0
h-index: 0
机构:
Cleveland State Univ, Nance Coll Business Adm, Cleveland, OH 44115 USATexas State Univ San Marcos, McCoy Coll Business Adm, San Marcos, TX 78666 USA
机构:
Univ Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USAUniv Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USA
Bai, Billy
;
Law, Rob
论文数: 0引用数: 0
h-index: 0
机构:
Hong Kong Polytech Univ, Sch Hotel & Tourism Management, Hong Kong, Hong Kong, Peoples R ChinaUniv Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USA
Law, Rob
;
Wen, Ivan
论文数: 0引用数: 0
h-index: 0
机构:
Univ Hawaii Manoa, Sch Travel Ind Management, Honolulu, HI 96822 USAUniv Nevada, William F Harrah Coll Hotel Adm, Las Vegas, NV 89154 USA
机构:
Mississippi State Univ, Dept Management & Informat Syst, Starkville, MS USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
Barnett, Tim
;
Pearson, Allison W.
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Management & Informat Syst, Starkville, MS USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
Pearson, Allison W.
;
Pearson, Rodney
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Management & Informat Syst, Starkville, MS USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
Pearson, Rodney
;
Kellermanns, Franz W.
论文数: 0引用数: 0
h-index: 0
机构:
Univ N Carolina, Belk Coll Business, Management, Charlotte, NC 28223 USAMississippi State Univ, Dept Management & Informat Syst, Starkville, MS USA
机构:
Kyung Hee Cyber Univ, Sch Business, Seoul 110745, South KoreaKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Bock, Gee-Woo
;
Lee, Jumin
论文数: 0引用数: 0
h-index: 0
机构:
Kyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Kyung Hee Cyber Univ, Sch Business, Seoul 110745, South KoreaKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Lee, Jumin
;
Kuan, Huei-Huang
论文数: 0引用数: 0
h-index: 0
机构:
Infocomm Dev Author Singapore IDA, Mapletree Business City 117438, SingaporeKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea
Kuan, Huei-Huang
;
Kim, Jong-Hyun
论文数: 0引用数: 0
h-index: 0
机构:
Sungkyunkwan Univ, Sch Business, Seoul 110745, South KoreaKyung Hee Cyber Univ, Business Dept E, Seoul 130739, South Korea