Comparing the web accessibility of Spanish public libraries against Spanish financial institutions

This article compares the web accessibility of two types of institutions with different characteristics: the public libraries of the State of Spain and the banks registered in the Bank of Spain with establishment in the country. The objective of this investigation is to verify which of the two types turns out to be more accessible for the community. For it, the tool TAW (Test of web Accessibility) was used, based on the "Web Content Accessibility Guidelines (WCAG) 2.0". The principal result is that the public libraries have a lower average of accessibility errors than banks. The best guideline in both populations is 1.2. This guide presents alternatives for the perception of the audio/ video, subtitles and audio content description for citizens with hearing or vision problems. It is concluded that it is necessary to design more accessible web sites for all citizens, both by institutions with social interests, and for business purposes.