Smart technologies in the Covid-19 crisis: Managing tourism flows and shaping visitors' behaviour

被引：0
作者：
Trunfio, Mariapina [1 ]
Pasquinelli, Cecilia [1 ]
机构：
[1] Univ Naples Parthenope, Dept Management & Quantitat Studies, Naples, Italy
来源：
EUROPEAN JOURNAL OF TOURISM RESEARCH | 2021年 / 29卷
关键词：
smart technology; COVID-19; overtourism; smart tourism destination; tourism flows; visitor behaviour; DESTINATIONS; CITY; PERCEPTIONS; MANAGEMENT; ATTITUDES; QUALITY; MODEL;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper contributes to the academic debate on tourism destination development in the COVID-19 crisis, by investigating the role of smart technology tools for managing tourism flows and shaping visitors' behaviours. Considering tourism in the COVID-19 crisis as an emerging stream of research, the paper assumes a continuity with the overtourism research (pre-COVID-19) and builds on the cross-fertilization between the advances in this field and the smart destination literature. Based on an explorative online news media analysis, the paper provides fresh knowledge on the role of smart technologies in destination management, by proposing the Smart Technology Matrix. This frames the smart-tech tools and provides the conceptual background for opening future paths of inquiry on smart tourism destinations in the Covid-19 context.
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页数：20
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