Real-Time Process Management System in a Restaurant by Sharing Food Order Information

被引：4
作者：
Shimmura, Takeshi [1 ]
Takenaka, Takeshi [2 ]
Akamatsu, Motoyuki [3 ]
机构：
[1] Ganko Food Serv Co Ltd, Natl Inst Adv Ind Sci & Technol, Osaka, Japan
[2] Natl Inst Adv Ind Sci & Technol, Ctr Serv Res, Tokyo, Japan
[3] Natl Inst Adv Ind Sci & Technol, Inst Human Sci Adv Ind Sci & Technol, Tsukuba, Ibaraki, Japan
来源：
2009 INTERNATIONAL CONFERENCE OF SOFT COMPUTING AND PATTERN RECOGNITION | 2009年
关键词：
component; restaurant service; point-of-sale system; process management; information sharing; service engineering;
D O I：
10.1109/SoCPaR.2009.141
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
In a full-service restaurant, it is crucial to share order information among staff in the dining room and kitchen. This paper introduces a real-time process management system for restaurants using an advanced point-of-sale (POS) system by which staff can share order information in real time. In this system, kitchen staff can check all customer orders by the dish that was ordered and the elapsed time of each order. Moreover, dining hall workers can grasp their customer situation with a monitor. By introducing this system to a restaurant, we confirmed that it can make preparation processes more efficient and reduce customers' claims.
引用
收藏
页码：703 / +
页数：2
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