In this paper we present Robox, a mobile robot designed for operation in a mass exhibition and the experience we made with its installation at the Swiss National Exhibition Expo.02. Robox is a fully autonomous mobile platform with unique multi-modal interaction capabilities, a novel approach to global localization using multiple Gaussian hypotheses, and a powerful obstacle avoidance. Eleven Robox ran for 12 hours daily from May 15 to October 20, 2002, traveling more than 3315 km and interacting with 686,000 visitors. (C) 2003 Elsevier Science B.V. All rights reserved.