Energy efficient O&M for airport

Three years ago at the Greater Rochester International Airport, the county's aviation director was dissatisfied with the rising cost of services and the poor service quality. The aviation director asked the county's director of facilities management to take over the operations, improve the service quality, revise staffing within a 4,000-hour limit, and reduce costs as that unit had done in the other county facilities under its management. The challenge was to accomplish the same or better level of service at a lower cost.