THE RELATIONSHIP BETWEEN WORK-FAMILY CONFLICT AND TURNOVER INTENTIONS AMONG EMPLOYEES IN HOTEL HOUSEKEEPING

Purpose - Balancing the demands of work and family life is considered as a major problem in modern society. Impossibility of balancing these two spheres leads to emotional exhaustion of employees and the occurrence of intentions to leave organization. Due to this, the purpose of this research was to investigate the relationship between work-family conflictand turnover intentions. Methodology - The research was conducted among employees in the housekeeping department in the hotel industry in Serbia. The sample was mostly made up of women, which is not surprising because of the structure of gender employment in hotel housekeeping. The research was conducted in hotels of all categories, but the majority of respondents work in hotels with 3* and 4*. Findings - The results indicated there is no statistically significant differences according to gender when it comes to isolated factors. Beside this, correlation analysis showed statistically significant correlation between factors work-family conflict and turnover intentions, as well as between family-work conflict and turnover intentions. The significant high correlation was calculated between emotional exhaustion and turnover intentions, but the high positive correlation also exists between factors family-work conflict and emotional exhaustion, as well as between work-family conflict and family-work conflict. Contribution - Since there is a lack of research who deals with hotel housekeeping employees, this research gives a contribution to literature in this field. Establishment of a family-supportive environment can help organization to successfully manage conflicts between work and family and decrease turnover intentions of employees.