Customers' Intention and Adoption of Telebanking in Jordan

被引：71
作者：
Alalwan, Ali Abdallah [1 ]
Dwivedi, Yogesh K. [2 ]
Williams, Michael D. [1 ]
机构：
[1] Al Balqa Appl Univ, Amman Coll Banking & Finance, Amman, Jordan
[2] Swansea Univ, Sch Management, Room 1,Haldane Bldg,Singleton Pk, Swansea SA2 8PP, W Glam, Wales
来源：
INFORMATION SYSTEMS MANAGEMENT | 2016年 / 33卷 / 02期
关键词：
Adoption; behavioral intention; consumer; Jordan; self-service technologies; telebanking; Unified Theory of Acceptance and Use of Technology; SELF-SERVICE TECHNOLOGY; MOBILE BANKING ADOPTION; INTERNET BANKING; INFORMATION-TECHNOLOGY; CONSUMER ACCEPTANCE; USER ACCEPTANCE; ONLINE-BANKING; UNIFIED THEORY; INTRINSIC MOTIVATION; ELECTRONIC BANKING;
D O I：
10.1080/10580530.2016.1155950
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This study investigates the factors influencing customers' intention and adoption of telebanking in Jordan. The proposed model integrated perceived risk with the extended Unified Theory of Acceptance and Use of Technology. The results show that behavioral intention is significantly influenced by performance expectancy, hedonic motivation, price value, and perceived risk. Implications for practitioners, research limitations, and future directions are also discussed further in this article.
引用
收藏
页码：154 / 178
页数：25
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