Automatic knowledge extraction of any Chatbot from conversation

被引:14
作者
Arsovski, Sasa [1 ]
Osipyan, Hasmik [1 ]
Oladele, Muniru Idris [1 ]
Cheok, Adrian David [1 ]
机构
[1] Imagineering Inst, Iskandar Puteri, Johor, Malaysia
关键词
Human-machine interaction; Knowledge extraction; Neural conversational agent; Neural network; Rule based chatbot; NEURAL-NETWORKS;
D O I
10.1016/j.eswa.2019.07.014
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
Acquiring knowledge for conversation modeling is an important task in the process of building a Conversational Agent (Chatbot). However, it is a quite difficult process that requires too much time and efforts. To overcome these difficulties, in this paper, we demonstrate a novel methodology for the automatic conversational knowledge extraction from an existing Chatbot. Extracted knowledge will be used as training dataset for building a Neural Network Conversational Agent. The experiments in the paper show that our proposed approach can be used for the automatic knowledge extraction from any type of Chatbot on the Internet. The experiment that is presented in this paper has two phases. In the first phase, we present a methodology for the conversational knowledge extraction. In the second phase of the experiment, we introduce a methodology for building a new Neural Conversational Agent using a deep learning Neural Network framework. The key novelty of our proposed approach is the automated machine-machine conversational knowledge sharing and reuse. This is an important step towards building the new conversational agents skipping the difficult and time-consuming procedure of knowledge acquisition. (C) 2019 Elsevier Ltd. All rights reserved.
引用
收藏
页码:343 / 348
页数:6
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