May I help you? - Design of Human-like Polite Approaching Behavior-

被引:99
作者
Kato, Yusuke [1 ,2 ]
Kanda, Takayuki [1 ]
Ishiguro, Hiroshi [1 ,2 ]
机构
[1] ATR, Intelligent Robot & Commun Lab, Kyoto, Japan
[2] Osaka Univ, Grad Sch Engn Sci, Osaka, Japan
来源
PROCEEDINGS OF THE 2015 ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION (HRI'15) | 2015年
关键词
Intention estimation; Initiation of interaction; Behavior Design; ENGAGEMENT; ROBOT;
D O I
10.1145/2696454.2696463
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
When should service staff initiate interaction with a visitor? Neither simply-proactive (e.g. talk to everyone in a sight) nor passive (e.g. wait until being talked to) strategies are desired. This paper reports our modeling of polite approaching behavior. In a shopping mall, there are service staff members who politely approach visitors who need help. Our analysis revealed that staff members are sensitive to 'intentions' of nearby visitors. That is, when a visitor intends to talk to a staff member and starts to approach, the staff member also walks a few steps toward the visitors in advance to being talked. Further, even when not being approached, staff members exhibit "availability" behavior in the case that a visitor's intention seems uncertain. We modeled these behaviors that are adaptive to pedestrians' intentions, occurred prior to initiation of conversation. The model was implemented into a robot and tested in a real shopping mall. The experiment confirmed that the proposed method is less intrusive to pedestrians, and that our robot successfully initiated interaction with pedestrians.
引用
收藏
页码:35 / 42
页数:8
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