Critical issues pertaining to the planning and implementation of E-Government initiatives

被引：65

作者：

Rose, Wade R. ^{[1
]}

Grant, Gerald G. ^{[1
]}

机构：

[1] Carleton Univ, Ottawa, ON K1S 5B6, Canada

来源：

GOVERNMENT INFORMATION QUARTERLY | 2010年 / 27卷 / 01期

关键词：

E-Government; Program management; Constituent relationship management; E-government planning; E-government implementation; STRATEGIC MANAGEMENT; PUBLIC-SERVICES; FRAMEWORK;

D O I：

10.1016/j.giq.2009.06.002

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

E-Government initiatives of varying scope and complexity have been implemented at the municipal and other levels of government throughout the world. These projects have been chronicled in both academic and practitioner journals and the proceedings of various E-Government conferences. As a consequence of this growing body of data, it is now possible to look across the experiences of numerous governments to understand if there are common issues that may impact the probability of success of E-Government programs. This paper examines the literature to search for critical planning and implementation issues that have had significant effects upon the success of E-Government initiatives. A conceptual framework is proposed which contributes to the theoretical understanding of E-Government initiative planning and implementation. and may inform practitioner success with new E-Government initiatives. (C) 2009 Elsevier Inc. All rights reserved.

引用

页码：26 / 33

页数：8

共 46 条

[41] Mobilizing customer relationship management A journey from strategy to system design [J].