A Systematic Literature Review of Medical Chatbot Research from a Behavior Change Perspective

被引：20
作者：
Gentner, Tobias [1 ]
Neitzel, Timon [1 ]
Schulze, Jacob [1 ]
Buettner, Ricardo [1 ]
机构：
[1] Aalen Univ, Aalen, Germany
来源：
2020 IEEE 44TH ANNUAL COMPUTERS, SOFTWARE, AND APPLICATIONS CONFERENCE (COMPSAC 2020) | 2020年
关键词：
chatbot; health; behavior change; theory of planned behavior; transtheoretical model;
D O I：
10.1109/COMPSAC48688.2020.0-172
中图分类号：
TP39 [计算机的应用];
学科分类号：
081203 ; 0835 ;
摘要：
From a perspective of behavioral change, we review medical chatbot literature included in top peer-reviewed journals and conferences, and build up a comprehensive picture. We examine literature on how people feel about using a medical chatbot and based on that how far chatbots are useful to change harmful behavior. To structure the review we use the theory of planned behavior and the theory of reasoned action. Based on this we conclude five design-oriented recommendations. We expect this research to identify behavioral aspects that contribute to the acceptance, usage and effectiveness of medical chatbots in future.
引用
收藏
页码：735 / 740
页数：6
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