Client-veterinarian communication: Skills for client centered dialogue and shared decision making

被引：64

作者：

Cornell, Karen K.

Kopcha, Michelle

机构：

[1] Univ Georgia, Dept Small Anim Med & Surg, Coll Vet Med, Athens, GA 30602 USA

[2] Michigan State Univ, Dept Large Anim Clin Sci, Practice Based Ambulatory Program, E Lansing, MI 48824 USA

来源：

VETERINARY CLINICS OF NORTH AMERICA-SMALL ANIMAL PRACTICE | 2007年 / 37卷 / 01期

关键词：

D O I：

10.1016/j.cvsm.2006.10.005

中图分类号：

S85 [动物医学（兽医学）];

学科分类号：

0906 ;

摘要：

This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components of a client interview: engagement, empathy, education, and enlistment.

引用

页码：37 / +

页数：12

共 16 条

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[2]

Brown JP, 1999, J AM VET MED ASSOC, V215, P161

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