A quantitative and qualitative study of the link between business process management and digital innovation

被引：70

作者：

Van Looy, Amy ^{[1
]}

机构：

[1] Univ Ghent, Fac Econ & Business Adm, Dept Business Informat & Operat Management, Ghent, Belgium

来源：

INFORMATION & MANAGEMENT | 2021年 / 58卷 / 02期

关键词：

Business process management; Process change management; Life cycle management; Adoption; Process innovation; Digital innovation; Digital transformation; Survey; Expert panel; INTERVIEWS; FRAMEWORK; INSIGHTS; ENOUGH; MODEL;

D O I：

10.1016/j.im.2020.103413

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The information revolution leaves its mark on businesses, resulting in organizations looking for digital innovation (DI) to apply to their business processes and anticipate competitors. Since the interplay between business process management (BPM) and DI has been underdeveloped, this mixed-methods article investigates the strength and nature of the relationship. We supplement the findings of an international survey (stage 1) with explanations from an expert panel (stage 2) to generalize a positive yet moderate link because of manifold contextual factors affecting strategic decision-making. We extend the technology-organization-environment (TOE) framework and profile organizations along their digital process innovation (DPI) mastery in a readiness matrix.

引用

页数：15

共 67 条

[21] How many interviews are enough? Do qualitative interviews in building energy consumption research produce reliable knowledge? [J].