A quantitative and qualitative study of the link between business process management and digital innovation

The information revolution leaves its mark on businesses, resulting in organizations looking for digital innovation (DI) to apply to their business processes and anticipate competitors. Since the interplay between business process management (BPM) and DI has been underdeveloped, this mixed-methods article investigates the strength and nature of the relationship. We supplement the findings of an international survey (stage 1) with explanations from an expert panel (stage 2) to generalize a positive yet moderate link because of manifold contextual factors affecting strategic decision-making. We extend the technology-organization-environment (TOE) framework and profile organizations along their digital process innovation (DPI) mastery in a readiness matrix.