Six strategies for competing through service: An agenda for future research

被引：71

作者：

Bolton, Ruth N.

Grewal, Dhruv ^{[1
]}

Levy, Michael

机构：

[1] Babson Coll, Wellesley, MA 02181 USA

[2] Arizona State Univ, WP Carey Sch Business, Tempe, AZ 85287 USA

来源：

JOURNAL OF RETAILING | 2007年 / 83卷 / 01期

关键词：

D O I：

10.1016/j.jretai.2006.11.001

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

[No abstract available]

引用

收藏

页码：1 / 4

页数：4

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