Six strategies for competing through service: An agenda for future research

被引：72
作者：
Bolton, Ruth N.
Grewal, Dhruv [1 ]
Levy, Michael
机构：
[1] Babson Coll, Wellesley, MA 02181 USA
[2] Arizona State Univ, WP Carey Sch Business, Tempe, AZ 85287 USA
来源：
JOURNAL OF RETAILING | 2007年 / 83卷 / 01期
关键词：
D O I：
10.1016/j.jretai.2006.11.001
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
[No abstract available]
引用
收藏
页码：1 / 4
页数：4
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