KNOWLEDGE AND INFORMATION MANAGEMENT AND SHARING IMPACT ON COMPETITIVE ADVANTAGE

The purpose of this research is to test the existence of a relation between knowledge and information management in competitive advantage and innovation. Using a questionnaire, we collected 209 responses from different types of organizations. This questionnaire allowed us to test the proposed conceptual model that analyzes the relationship between the competent ones of a knowledge management system: processes, human capital and information systems and the information sharing practices, knowledge acquisition and identification practices and information and knowledge storage practices, and the process of creating innovation and competitive advantage. The results did not confirm most of the assumptions tested, nor did the knowledge management practices statistically reveal a relationship with the creation of innovation and with the creation of competitive advantages. However, there was a significant statistical relationship between process factors, human capital factor, innovation and the creation of competitive advantages.