Integrated Web and telephone service creation

被引：6

作者：

Atkins, DL ^{[1
]}

Ball, T ^{[1
]}

Baran, TR ^{[1
]}

Benedikt, MA ^{[1
]}

Cox, KC ^{[1
]}

Ladd, DA ^{[1
]}

Mataga, PA ^{[1
]}

Puchol, C ^{[1
]}

Ramming, JC ^{[1
]}

Rehor, KG ^{[1
]}

Tuckey, C ^{[1
]}

机构：

[1] AT&T BELL LABS,SOFTWARE PRODUCT RES DEPT,NAPERVILLE,IL 60566

来源：

BELL LABS TECHNICAL JOURNAL | 1997年 / 2卷 / 01期

关键词：

D O I：

10.1002/bltj.2029

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

We describe a system for creating, maintaining, and analyzing interactive services that require access from multiple devices. The system augments the infrastructure of the World Wide Web with Mawl, an application-oriented language for specifying form-based services in a device-independent manner and TelePortal, a software/hardware platform that enables telephone access to Web content via standard interactive voice response (IVR) platforms. Service creators link service logic and presentation with templates written in an extension of the HyperText Markup Language (HTML). HTML is extended with marks for dynamic content (Meta-HTML) and with marks specific to a user interface or access device. Documents to be interpreted by TelePortal are written in the Phone Markup Language (PML). Together, Mawl and TelePortal provide a new way to create integrated services, as well as IVR services. The ability to develop such services in a single environment appears to be unique.

引用

页码：19 / 35

页数：17