Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009

被引：97

作者：

Kim, Sora ^{[1
]}

Avery, Elizabeth Johnson ^{[2
]}

Lariscy, Ruthann W. ^{[3
]}

机构：

[1] Depaul Univ, Coll Commun, Chicago, IL 60604 USA

[2] Univ Tennessee, Sch Advertising & Publ Relat, Coll Commun & Informat, Knoxville, TN 37996 USA

[3] Univ Georgia, Dept Advertising & Publ Relat, Grady Coll Journalism & Mass Commun, Athens, GA 30602 USA

来源：

PUBLIC RELATIONS REVIEW | 2009年 / 35卷 / 04期

关键词：

Crisis response strategy; Crisis communication management; Image repair theory; Situational Crisis Communication Theory;

D O I：

10.1016/j.pubrev.2009.08.002

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Quantitative content analysis is used to evaluate crisis response strategy analyzed in more than 18 years of research published in crisis communication literature in public relations to reveal its effectiveness, nature, and contextual application. Analysis of 51 articles published in 11 different journals using two dominant theories in public relations crisis communication literature, Benoit's linage Restoration Theory and Coombs' Situational Crisis Communication Theory, indicates a lack of diversity in cases analyzed by scholars, gaps between theory and practice, and pressing directions for future research in crisis Communication. (C) 2009 Elsevier Inc. All rights reserved.

引用

页码：446 / 448

页数：3