How benchmarking can mitigate risk in business transformation

被引：1

作者：

Ashford, B.

机构：

来源：

BT TECHNOLOGY JOURNAL | 2007年 / 25卷 / 01期

关键词：

Benchmarking - Information technology - Risk assessment - Sustainable development;

D O I：

10.1007/s10550-007-0008-6

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

BT has a long history of benchmarking IT and has used it to drive improvements in infrastructure management and applications development. Benchmarking can be used to compare results within the same company, within the same industry or even between totally dissimilar industries. The essence of IT benchmarking is to perform comparisons that create opportunities for improvement, often with external peers. BT aims to bring together the expertise in IT from the different divisions in the company into one world-leading ICT organisation. The paper describes how BT has used benchmarking as an improvement tool historically, how it is being used to measure the progress of the current transformation activity, and the challenges faced by the benchmarking team in coming to terms with the new 'Agile' development methodology.

引用

页码：50 / 57

页数：8