Some antecedents and effects of trust in virtual communities

被引：786
作者：
Ridings, CM
Gefen, D
Arinze, B
机构：
[1] Lehigh Univ, Business Informat Syst, Bethlehem, PA 18015 USA
[2] Drexel Univ, Philadelphia, PA 19104 USA
来源：
JOURNAL OF STRATEGIC INFORMATION SYSTEMS | 2002年 / 11卷 / 3-4期
关键词：
trust; virtual communities; perceived responsiveness;
D O I：
10.1016/S0963-8687(02)00021-5
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This study explores several downstream effects of trust in virtual communities and the antecedents of trust in this unique type of environment, The data, applying an existing scale to measure two dimensions of trust (ability and benevolence/integrity), show that trust had a downstream effect on members' intentions to both give information and get information through the virtual community, Both these apparent dimensions of trust were increased through perceived responsive relationships in the virtual community, by a general disposition to trust, and by the belief that others confide personal information. (C) 2002 Elsevier Science B.V. All rights reserved.
引用
收藏
页码：271 / 295
页数：25
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